All parcels are delivered through the Royal Mail Tracked service.


FREE when you spend over £50

Royal Mail Signed For 2nd Class Delivery £4.50

2-4 working days from dispatch

Royal Mail Signed For 1st Class £5.05

Estimated Delivery 24 hours from dispatch

Royal Mail Special Delivery Guaranteed by1pm £8.00

Guaranteed delivery next day by 1pm (working day)


Orders placed before 1PM will be dispatched on the same day. Any orders placed after 1PM will usually be dispatched the next working day.

PLEASE NOTE: the delivery may be impacted by bank holidays within the UK. We do not work on weekends or UK bank holidays. Orders placed on Saturday, Sunday or bank holidays will be processed on the following working day.

Please ensure the following prior to your order:

- Correct shipping and billing address

- Correct phone number



EU Tracked & Signed Delivery: £14.90

4-6 working day from dispatch


HelloPeony ships all the orders from the UK, and therefore parcels may be subject to additional customs and taxes upon entry to your destination country. HelloPeony is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

❗️Customs Clearance

Import duties taxes and charges are not included in the item price or shipping cost.

If some charges occur, it is the buyer's responsibility since it is beyond our control.

Customs policies vary widely , please check with your country's customs office to determine.

❗️If customers refuse a package due to customs issues, including refusal to pay customs tax or duties, failure to provide requested documents, or other related issues, we will not be responsible for any refund or reshipment of the refused package.

USA & Canada Tracked & Signed Delivery:

✅International Tracked & Signed: £18/up to 500g

✅International Tracked & Signed: £21.50/up to 2 kg

Middle East  Tracked & Signed Delivery:

✅International Tracked & Signed: £15/Orders over £150

✅International Tracked & Signed: £17.80/up to 1kg

✅International Tracked & Signed: £20.35/up to 2 kg

Australia Tracked & Signed Delivery:

✅International Tracked & Signed: £15/up to 1kg

✅International Tracked & Signed: £20/up to 2 kg


❗Please note for non-EU countries, customs charges and delays may occur (can be up to 20 days in some cases) and are of no responsibility of HelloPeony. Any associated customs costs must be paid in full by the customer.